Tools

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Tools

Give Constructive Feedback with A Star and A Wish

You’ve probably heard of the “feedback sandwich”—a compliment, followed by a criticism, then another compliment. As someone giving feedback, this model feels safe and comfortable but for the person receiving the feedback it’s all too easy to learn to ignore any positive feedback as you wait for the “real” feedback. The next time you need to deliver feedback, try this format dubbed “A Star and A Wish” instead. 

Tools

How to Write a Strategy Statement Your Team Will Actually Remember

It’s 4:30pm on a Friday and your team has to make a critical decision by the close of business but you’re on an overseas flight, unreachable and unable to help. The team has two options on the table and both seem equally compelling although each have long-term consequences if they get it wrong. How will the team know, without being able to check in with you, which call is the right call to make?