How to Make EPICS Decisions
Uncertainty, politics, timing, resources—making the right call is rarely easy. And when we talk about decision making, we often ignore critical aspects of the decision making process in favor of speed or own biases.
You’ve probably heard of the “feedback sandwich”—a compliment, followed by a criticism, then another compliment. As someone giving feedback, this model feels safe and comfortable but for the person receiving the feedback it’s all too easy to learn to ignore any positive feedback as you wait for the “real” feedback. The next time you need to deliver feedback, try this format dubbed “A Star and A Wish” instead.
It’s 4:30pm on a Friday and your team has to make a critical decision by the close of business but you’re on an overseas flight, unreachable and unable to help. The team has two options on the table and both seem equally compelling although each have long-term consequences if they get it wrong. How will the team know, without being able to check in with you, which call is the right call to make?
It can be challenging to know what skills your team members have and how they want to develop their careers, not to mention how these interests ladder up to the tasks the organization needs. Moreover, all teams should periodically review how they’re spending their time and whether individuals on the team are happy with their workload.